After an order completes (status = completed), both the buyer and the seller can rate each other. These bilateral ratings show up on:
- The other person's profile page (
/u/<their-username>) - Listing cards on
/marketplace(sellers only — buyers see their reputation when sellers consider taking their offers) - The order detail page (next to the order, so both parties see what was given)
Ratings make trust legible on the platform. The more orders someone completes successfully, the more weight their rating chip carries.
How it works
When you open the order detail page for a completed order, you'll see a Rate your experience panel. Pick 1-5 stars, optionally write a 500-character review, and submit. The other party gets a notification.
The first time you submit, your rating is locked-in but editable for 24 hours. After 24 hours it becomes immutable. The window is there for the "wait, that was wrong" recovery — maybe the order was actually fine and you rated in a bad mood, or maybe a follow-up issue changed your view. Beyond 24h, the rating sticks.
You can only rate once per direction per order:
- Buyer rates seller (after delivery confirmation)
- Seller rates buyer (after the same milestone)
You can't rate disputed or refunded orders — those go through admin mediation instead.
What gets displayed
Your profile (/u/<your-username>) shows a Marketplace reputation block when you have at least one rating, with two sections:
- As a seller — aggregate stars + count + your 3 most recent reviews (with text)
- As a buyer — same shape, scoped to seller-rates-buyer ratings
If you have zero ratings in a direction, that block is hidden. New accounts don't carry a "0 reviews" badge.
On the listing browse page, each card shows a small amber chip next to the seller's name: 4.7 ★ (12). Cold buyers see the trust signal before clicking through.
Writing reviews
Reviews are optional but powerful. Strong reviews mention:
- Was the item as described?
- Communication — did the seller (or buyer) respond promptly?
- Delivery — did it arrive on time and in good condition?
- Would you transact with them again?
Avoid contact details (phones, emails, WhatsApp links) — the platform's messaging system is the right channel for ongoing dialogue.
Bad-faith ratings
If someone leaves a clearly retaliatory or false rating (e.g. a 1-star with no completed transaction context), open a dispute on the order. Admins can investigate and remove ratings tied to abusive disputes.
Related
- Marketplace orders end-to-end — the full flow that leads to a
completedstatus - Marketplace delivery & pickup — how the order gets to completion
- Marketplace fees — the platform fee model