This policy covers refunds on AgroYield Network subscription tiers (Pro, Growth) and Marketplace orders. Last updated 10 May 2026.
Subscription refunds
We offer a 7-day satisfaction window on Pro and Growth subscriptions for all first-time subscribers. If within seven days of subscribing you decide AgroYield isn't right for your business, email support@agroyield.africa with your registered email and we'll process a full refund within five working days.
After the seven-day window, we don't offer prorated refunds for unused subscription time, but you can:
- Cancel anytime — your subscription stays active until the end of the current billing period, then drops to Free tier without further charge
- Downgrade — switch from Growth to Pro mid-cycle and we'll credit the difference to your next bill
Annual subscription holders who cancel before the renewal date keep access until the renewal date. We don't refund the unused months of an annual subscription unless there are exceptional circumstances (extended platform downtime, account suspension we later determine was incorrect, etc.).
Marketplace order refunds
Marketplace orders are paid into AgroYield's escrow via Monnify — funds are held until the buyer confirms delivery (or the 7-day auto-release window elapses). Because we hold the funds during the escrow window, we CAN issue refunds when a dispute is resolved in the buyer's favour.
If a Marketplace order goes wrong:
- Before shipping — either party can cancel the order from the order detail page. The buyer's payment is automatically refunded to the original payment method (5–10 business days).
- After shipping, before confirming delivery — the buyer clicks Raise dispute on the order detail page. This pauses the auto-release window. AgroYield mediates between buyer and seller. If resolved in the buyer's favour, AgroYield issues the refund directly from escrow. If resolved in the seller's favour, funds release to the seller as normal.
- After confirming delivery (or after auto-release fires) — funds have already disbursed to the seller. We can't claw them back from the seller's bank, so direct seller-to-buyer resolution is the path. Persistent refusal by sellers to honour legitimate post-delivery refunds leads to listing suspension and loss of verified status.
How to request a subscription refund
Email support@agroyield.africa with:
- Your registered email
- The Monnify payment reference (from your receipt email)
- A brief reason (helps us improve, but not required)
We aim to respond within one working day and process within five working days. The refund returns to the original payment method.
What we won't refund
- Charges where you used Pro/Growth features extensively then requested a refund weeks later (we look at your activity log)
- Charges where the email address has been used to claim a refund before on a previous account
- Marketplace orders where you confirmed delivery (or the auto-release window elapsed) before raising the dispute — funds have already left escrow at that point
Disputes you can take elsewhere
Nothing in this policy affects your statutory rights under Nigerian consumer protection law or your card-issuer's chargeback rights. If you and AgroYield can't agree on a refund, you can escalate to your bank or card issuer for a chargeback. We accept the outcome of legitimate chargebacks without further dispute.